Learning to line pipe is a technical job and a great lining technician could be considered more of an artist than a technician. Learning pipe lining, unfortunately, is not yet taught at any school; therefore finding a person who’s already knowledgeable in pipe lining will be difficult unless they have already had industry experience. Many of the most proficient pipe lining technicians have a few fundamental characteristics in common. Before you hire another lining technician make sure they possess these three key traits of a successful pipe lining technician.

A Quick Study

Technicians that typically excel in pipe lining are like sponges that soak up everything on the job. Their ability to learn from hands-on experience and adapt to changing situations is something that sets them apart. Look for a technician that is willing to learn and continue to learn. Every building’s plumbing systems are different and can sometimes vary from the building’s blueprints! Just like a building’s plumbing system, no two pipe lining jobs are the same. The process may be similar, however, certain factors such as the weather or the pipe conditions may change the way the pipe lining job is completed. Finding a pipe lining technician that can learn on the go and fast will be instrumental in the success of the pipe lining job.

Problem Solver

Since every pipe lining job is different, the ability to problem solve is a key characteristic that a successful pipe lining technician possesses. Whether it is a liner that is hard to pull or dealing with water infiltration, there are bound to be more than a few obstacles to problem solve on the fly. In addition, working with epoxy liners means time restraints and a master pipe lining technician is able to quickly solve a problem that can keep the job on schedule and install the liner successfully in the pipe. The ability to complete the job successfully under pressure is a valuable trait in a lining technician.

Communication Skills

Your technicians are the face of your company – they are the boots on the ground. A clients’ perception of you plumbing business is often determined by the way in which your technicians communicate both verbally and non-verbally. When working in someone’s home or property chances are they want to know what the procedure is and how it will affect lives at home. Make sure to find a technician that can comfortably and effectively communicate with clients about the pipe lining process, what to expect, and how this will change their living arrangements. Communication is not just verbal – clients are likely to judge technicians based on appearance. Wearing clean uniforms and presenting themselves in a professional and pleasant manner are ways that can build value and trust to your business.

Finding and training a proficient pipe lining technician does take time, however, a person who can learn, problem solve, and communicate are on their way to becoming a great pipe lining technician. Beyond these key characteristics keep in mind that basic knowledge, understanding of the product and experience are all factors that can determine the success of your lining technician and the overall success of your pipe lining services.